FAQs

Go to the Contact page of our website

Please describe your problem and attach your invoice in PDF format and/or your order number, as well as a single photo clearly showing all the defective items. Our customer service team will respond within 48 hours and propose a solution to your problem.

Once your order has been dispatched, you will receive a confirmation email containing the tracking number(s) that will enable you to follow the progress of your parcel(s).

Your order will be dispatched within 24 to 48 hours. 

Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number.

Find out more on the Free and express delivery page.

We invite you to check your e-mail (including your junk mail) for this information, which will enable you to track your parcel.

You can also find all the tracking information on our website or on the retailer's website in My account > My orders.

The day before delivery, you will also receive a notification by email and SMS, with the option to change the address, date, or pickup point.

On the day of delivery, you will have access to real-time geolocated tracking on your mobile, with the freedom to choose an alternative option up until the last moment in case you are absent.

Once your order has been validated, it is immediately transmitted to our logistics team for preparation, making any modification or cancellation impossible.The shipping label is created at this stage, and the order is sent  to our partner carrier’s sorting center.

Find out more on the Free and Express Delivery page.

For cancellations :

You have 30 days from receipt of your order to return the items. Returned products must be new, unused and in their original packaging. These conditions are necessary to receive a refund.

For a modification :

If you wish to modify the content of your order, you may return unsuitable items within 30 days of receipt. Products must be new, unused and carefully repackaged in their original packaging for a refund.

Find out more on the Satisfied or your money back page

You have 30 days to return your order if it does not suit you. Shipping costs remain your responsibility, in accordance with our General Terms and Conditions of Sale.

Find out more on the Satisfied or your money back page. 

We accept payment by credit/debit card (Visa, Mastercard, American Express, bank cards) as well as via PayPal, Apple pay (from an Apple terminal) and Shop Pay. Payments by check or bank transfer are not accepted.

For all purchases over €50, you also have the option of paying in 2, 3 or 4 instalments free of charge with Alma. When you confirm your order, our partner Alma will offer you the option of paying in installments. If you wish to subscribe to this service, your contact details will be sent to Alma, who, subject to acceptance of your application, will provide you with a payment schedule summarizing the amount of the various monthly installments.

Payment is secure and data is encrypted, so we have no access to it.

We ensure the confidentiality and security of data transmitted to our website and do not store personal data other than that provided for customer account log-in.

Once your order has been confirmed and paid, you can download the invoice directly from the thank-you page. You can also access your invoice at any time in My Account > My Orders with a single click.

If you have not received your parcel within 15 days, please inform us via our contact page. We will open an inquiry with our partner carrier to locate your order. This process takes an additional 15 days on average.

Rest assured, if the parcel is declared lost or cannot be delivered, we will offer you a suitable solution, either a return or a refund, depending on the situation.

Please contact our customer service department via our contact page.

Once the return has been validated by our team, please follow the steps below.

1. The product must be new, unused and in its original, carefully reconditioned packaging.

2. Include your name, order number, invoice or order summary in the package.

3. Send your parcel to the following address

         ESALAD

         Björn Customer Service

         8 Rue Anatole France

         Cachan, 94230

         France

4. Provide the tracking number for your return package.

Upon receipt and inspection of your package, a full refund of the amount of your order (including delivery charges) will be made and will be visible on your bank account within 7 to 14 days (depending on the processing times of your bank).

The delivery fees depend on the delivery zone and the total amount of your order.

Find all the information on the Free and express delivery page.

Yes, the list of countries where delivery is available can be found on the Free and express delivery page.

Once the order has been confirmed, it is prepared and shipped by our logistics team on the same day or the following morning (business day) before being dispatched.
During busy periods, order preparation may take longer.

Once dispatched, our partner carrier guarantees delivery within 24 to 48 hours in France and 48 to 72 hours in Europe, with a high level of accuracy and reliability.

You will be notified by email as soon as your order is shipped, and you will receive your tracking number to stay informed about the progress of your package(s).

Please note that the day before delivery, you will also receive a notification by email and SMS, with the option to change the address, date, or pickup point.

On the day of delivery, you will have access to geolocated tracking on your mobile, with the freedom to choose an alternative option up until the very last moment in case you are absent.

Find out more on the Free and Express Delivery page.

Yes, it is possible to select this type of delivery when you fill in your address information for an order.

By choosing express delivery, your order is prioritized and dispatched as quickly as possible. Delivery time is 1 to 2 working days.

Find out more on the Express delivery page.

If the product you are looking for is temporarily out of stock, you can click on the “Notify me when available” button on the product page.

You'll be the first to know, and will receive an e-mail notification as soon as the item is available again.

Yes, it is possible to buy a part individually, even if it is not available in the online store.

To do so, please contact us via the Contact page.

You can send us the following information directly:

• The product reference (this information can be found on the product page in question, under the title)

• Number of pieces required

• Your contact details:

Address (street and no.)

Zip code (Zip code)

City

Country

Telephone number

E-mail address

Our customer service team can then create an order manually in our internal tools and send you a PayPal payment link to pay for your order (a credit card is all you need, no account required). 

Once your payment has been validated, our team will carefully prepare your parcel within 24 to 48 hours.

The story begins in our Paris studio, where our products are imagined and designed.

The tableware is manufactured in our partner factories in the fairytale province of Hunan, in south-eastern China, renowned for the quality of the clay found there, as well as the ancestral know-how surrounding ceramics such as stoneware and porcelain.

Find out more on the Materials and Manufacturing page.

Björn products are crafted using carefully selected materials that blend authenticity and durability to add style to your table.

Our ceramic products, such as stoneware and porcelain, combine tradition and modernity. Stoneware brings a raw, natural touch, perfect for a return to basics, while porcelain is fine and elegant, ideal for decorative and colorful collections.

In Björn’s eyes, excellence goes far beyond product quality. All our products are manufactured with the utmost care, comply with European hygiene standards and are food-safe.

Find out more on the Materials and Manufacturing page.

Most of our products are oven, microwave and dishwasher safe, but not all are.

To check, go to the relevant product page and consult the orange tab where all practical information is given.

You can also consult the leaflet on the General Product Safety Regulations.

All our products come with a 2-year legal conformity guarantee.

The legal warranty of conformity is a protection offered to consumers in the European Union, which obliges the seller to deliver goods that conform to the sales contract. It is governed by Articles L.217-3 et seq. of the French Consumer Code. 

Its purpose is to protect consumers against goods that do not conform to the description given by the seller, or that present defects that prevent their normal use.

A good is considered to be in conformity if it :

• Corresponds to the description given by the seller (model, size, color, advertised features, etc.).

• Is fit for the usual use expected of a similar product.

• Conforms to contractual or advertising promises.

• Is free from manufacturing or operating defects.

If the defect is due to misuse by the consumer, the warranty does not apply. Breakage of a piece of crockery during use is therefore not covered by the warranty.

In the event of non-conformity, the purchaser may request :

• Repair or replacement of the product.

• A partial or total refund if repair or replacement is not possible or would cause excessive inconvenience.

No, we don't have any physical Björn boutiques. All purchases are made via our online store.

However, you can find Björn products at partner retailers, online or in boutiques, on selected marketplaces and in many hotels and restaurants.

We work mainly on a gifting basis with our influencers.

If this suits you, please send us your media kit and any other information you feel would be useful to [email protected] or via the Contact page of our website.

Our marketing team will take the time to review your request and get back to you as soon as possible. We respond to all requests.

Yes, this is possible. 

Are you looking for the perfect gift for a tableware lover, a design enthusiast or someone who simply enjoys entertaining? The Björn gift card is an invitation to discover a world where design, quality and sharing meet.

Give your loved ones the chance to select their favorite pieces from a wide choice of tableware, cutlery, knives and table accessories without taking the risk of making a mistake. You can add a personalized message for a special touch that will make all the difference.

How does it work?

    1.    Choose the amount : Available in several values, there's something for every budget.

    2.    Add your message: add a few words to accompany your gift.

    3.    Send your gift card: It can be emailed or printed for hand delivery.

Order today and give the gift of a unique tableware experience!

Go to the Gift Card page and let us guide you.

For all inquiries, please contact us via the Contact page of our website. A member of our premium customer service team will receive your request and get back to you within 24 to 48 hours. 

The relationship with our customers is at the heart of our concerns, which is why the same customer advisor will follow you until your problem has been resolved.

For fast and efficient processing of your order, please enclose your invoice in PDF format and a single photo of all the items concerned. For all other inquiries, our team will be happy to assist you throughout your experience with Björn.

Find out more on our Premium Customer Service page.

Yes, to obtain more information about our professional rates and discuss available options, we invite you to contact us via the Professional Space page on our website by providing the requested information. Our customer service and sales team will contact you within 24 to 48 hours to discuss your needs and propose a suitable offer.

You can subscribe to our newsletter at the bottom of our website, on the right-hand side, or by clicking here: https://www.bjorn.shop/#newsletter 

All you have to do is enter your e-mail address in the field provided, and we'll keep you up to date with the latest news and promotional offers.

The Björn loyalty program allows you to earn points by completing missions or with every purchase, giving you access to exclusive rewards: discounts, special perks, and gifts.

For the Referrer:

He invites his contacts to join the program via his referral link or unique code.
As soon as the Referral makes his first order using this link, the Referrer receives a €30 voucher on his Björn account.

For the Referral:

He registers for the program through the Referrer’s referral link.
By placing his first order using this link, he receives a €30 voucher directly on his order.

For the referral to be valid, the Referral must place the order through the Referrer’s link or code. Both parties are thus rewarded and can enjoy the benefits of the program.

Registration is automatic when you create your customer account on our online store or after your first purchase.

Yes, the loyalty program is 100% free. No registration fees are required.

You earn points with every purchase made on our online store. Additional points can be obtained by completing certain missions (leaving a review, referring a friend, following our social networks, etc.).

Visit the Loyalty & Referral page to learn more.

Your points balance is visible at any time in your customer account. After each purchase or completed mission, you receive your updated points balance by email.

You can convert your points into vouchers, discount codes, or gifts depending on your points balance. Visit the Loyalty & Referral page to learn more.

No, your points are valid for life.

In most cases, yes. However, some special promotions may not be combined with points. The conditions are indicated at the time of use.

In case of a return, the points used for this purchase will be credited back to your account after the return has been validated.

No, points are personal and linked to your customer account. They cannot be assigned or transferred.

You can request to leave the program by contacting our customer service. Please note: this will result in the permanent deletion of your points.

Loyalty points are awarded only on confirmed purchases. If an order is cancelled or a product is returned, the corresponding points will be automatically deducted so that your balance reflects only your actual accumulated benefits.